If you are having trouble accessing your Universal Music Bridge (Bridge) account, this article will help guide you through the most common issues.
Before You Start:
You will only be able to log in if you have already been set up with an account.
If you are unsure whether you have access, please contact your local royalty administrator or contact us.
How to Log In to Bridge
To access your account:
- Go to the Bridge sign in page
- Enter your registered email address and password
- Follow any on-screen prompts to complete sign-in
Common Login Issues
Incorrect Email or Password
- Double-check that your email address is entered correctly
- Make sure Caps Lock is off
- Try resetting your password if needed
Forgotten Password
If you have forgotten your password:
- Select “Forgot Password” on the login page
- Follow the instructions sent to your registered email address
Not Receiving Emails
If you are not receiving login or password reset emails:
- Check your spam or junk folder
- Ensure your mailbox is not full
- Add Bridge/UMG emails to your safe sender list
Account Access Issues
If you are unable to log in despite entering the correct details:
- Try using a different browser or device
- Clear your browser cache and cookies
- Ensure your internet connection is stable
Require Further Assistance?
For any questions or support, contact us. For security reasons, we may need to verify your identity before assisting with account access.